mywin96 Privacy Policy for Malaysian Users

Introduction

mywin96 respects the importance of privacy and recognises that gambling-related information can be sensitive. This Privacy Policy sets out the categories of information mywin96 may process, the purposes for which processing occurs and the choices available to users. The policy is written for Malaysian readers in clear English but should be interpreted together with any specific notice displayed when information is collected.

References to “you” and “your” mean the individual accessing mywin96. References to “we”, “us”, “our” and “mywin96” mean the brand and the relevant party responsible for the processing activity. If a service provider processes information under our instructions, that provider must use it only for authorised purposes and subject to appropriate safeguards.

Definitions

“Personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual. “Processing” includes collecting, recording, organising, using, analysing, sharing, storing, correcting and deleting information. “Account data” means details associated with a registered mywin96 profile.

“KYC” means identity and eligibility checks commonly known as Know Your Customer procedures. “Payment data” includes transaction references, payment ownership information and limited details connected with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, bank cards or bank transfers. “Usage data” includes technical information about how mywin96 is accessed.

Personal Information We Collect

Depending on the feature used, mywin96 may collect identification details such as name, date of birth, nationality, residential address, identification document information and an image used for verification. Contact details may include an email address, mobile number and preferred communication settings. mywin96 may also record account credentials in protected form.

Transaction information can include MYR deposit and withdrawal values, timestamps, status, currency, payment route and references supplied by a payment provider. mywin96 does not need to display complete card numbers or online banking credentials to process an ordinary transaction. Users must never send a password, banking PIN or one-time security code to support.

Activity information may include casino categories viewed, sports markets accessed, bets or games associated with an account, bonus use, responsible-play limits and support communications. Technical records may include IP address, browser type, operating system, language, device identifiers, approximate location, access times and security events.

How Information Is Collected

mywin96 may receive information directly from you when you create or manage an account, request support, complete verification, use a payment method, set a deposit limit or communicate about a disputed transaction. Information may also be collected automatically when your browser or device interacts with mywin96.

Other information may be received from payment processors, identity-verification providers, fraud-prevention services, game or sports technology suppliers and financial institutions. For example, a transfer involving Maybank, CIMB, Public Bank or Hong Leong may generate a payment confirmation and reference without disclosing your online banking password to mywin96.

Purposes and Bases for Data Processing

mywin96 processes personal information to provide requested features, administer accounts, confirm eligibility, record transactions, settle activity, respond to support enquiries and maintain service continuity. Processing may be necessary to perform an agreement, respond to a user request or support legitimate operational interests.

mywin96 may also process information to detect fraud, prevent unauthorised access, investigate suspicious transactions, enforce Terms & Conditions, maintain audit records and meet applicable legal or regulatory obligations. Where processing depends on consent, the purpose and available withdrawal method will be explained when consent is requested.

Account and activity data may be analysed to improve navigation, identify technical faults and understand whether Malaysian users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam encounter recurring service issues. Such analysis does not mean that mywin96 sells an individual player's private activity to unrelated advertisers.

Payment, Verification and Fraud Data

mywin96 may request evidence of identity, age, residential address, payment ownership or source of funds where reasonably necessary. Documents may include an identification record, proof of address, payment statement or an image confirming that the person completing verification is the account holder. Unnecessary document details should be concealed only where mywin96 confirms that concealment is acceptable.

Payment records may identify whether a transaction used Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, a supported bank transfer or a digital asset such as BTC, ETH or USDT. mywin96 uses this information to process MYR-equivalent transactions, return withdrawals through an appropriate route, investigate chargebacks and reduce third-party payment misuse.

Verification information is particularly sensitive. Access is limited according to role and operational necessity. mywin96 may retain required records after an account closes where this is necessary for fraud prevention, dispute management, financial record keeping or compliance with an applicable obligation.

Cookies, Devices and Similar Technologies

mywin96 may use cookies or similar storage technologies to maintain a session, remember preferences, support security controls and measure service performance. Essential technologies help functions operate and may be required for login protection, load balancing or fraud prevention. Preference technologies can remember choices such as language or display settings.

Analytics information may show which mywin96 pages are visited, how long a page remains open and whether an error occurs. Where required, non-essential technologies will be used only after an appropriate choice is made. Browser settings may allow cookies to be deleted or blocked, although doing so can prevent certain mywin96 features from working correctly.

Sharing and Disclosure

mywin96 may share limited personal information with service providers that support hosting, security, customer assistance, identity checks, payment processing, game operation, analytics or professional advice. Each recipient should receive only the information reasonably needed for its assigned purpose and must protect it under contractual or legal obligations.

Information may also be disclosed where mywin96 reasonably believes disclosure is required by law, a valid authority request, legal proceedings or the protection of users and services. mywin96 may share information when investigating fraud, account takeover, money laundering, collusion or a serious breach of the Terms & Conditions.

If a business transfer, restructuring or service migration occurs, relevant information may move to a successor subject to continued privacy protections. mywin96 does not disclose complete payment credentials to the general public and does not publish a user's private betting history.

International Processing

Some mywin96 service providers or technical systems may operate outside Malaysia. As a result, personal information may be processed in a jurisdiction whose privacy framework differs from Malaysian requirements. Where such processing occurs, mywin96 seeks to use appropriate contractual, organisational or technical safeguards.

International processing does not permit a recipient to use mywin96 information for an unrelated purpose. Access should remain limited to the service being delivered, and security requirements should continue throughout the processing arrangement.

Data Accuracy and Retention

Users should keep their mywin96 contact and identity details accurate. Outdated information can delay security notices, verification or withdrawals. mywin96 may ask for updated documents when information appears inconsistent, has expired or no longer matches an account payment method.

Personal information is retained for as long as reasonably necessary for the purpose collected, including account administration, support, dispute resolution, fraud prevention, financial reporting and legal obligations. Different categories may have different retention periods. When information is no longer required, mywin96 will seek to delete, anonymise or securely isolate it in accordance with operational and legal requirements.

Marketing and Communication Preferences

mywin96 may send operational messages concerning account security, verification, payment status, policy changes or service continuity. These messages are not ordinary promotional marketing and may remain necessary while an account or unresolved transaction exists.

Promotional messages, where available, may concern mywin96 casino information, EPL or Liga Super Malaysia markets, rewards or payment options. Users may change available preferences or ask to stop direct promotional communications. A short period may be required to apply the request, and mywin96 may retain a suppression record to prevent accidental re-enrolment.

Age Restriction and Vulnerable Users

mywin96 gambling-related services are intended only for adults aged 21 and above. mywin96 does not knowingly seek personal information from minors for gambling participation. If information indicates that an account is connected with an underage person, access may be suspended while age and identity are reviewed.

Parents and guardians should protect payment credentials, devices and authentication codes from unauthorised use. Information connected with deposit limits, cooling-off periods or self-exclusion is processed to apply responsible-play controls and should not be removed while the restriction must remain effective.

Changes to This Privacy Policy

mywin96 may revise this Privacy Policy to reflect changes in technology, payment methods, service providers, legal requirements or internal practices. The effective date will be updated when a revised version takes effect. A prominent notice may be provided where a change materially affects how personal information is processed.

Users should review the mywin96 Privacy Policy periodically. Continued use after an update does not replace consent where fresh consent is legally required for a specific new purpose.